Privacy Policy

Last Updated: January 1, 2026

1. Introduction

This Privacy Policy applies to all users of the ajo89 online betting platform, including our website, mobile applications, and any related services. ajo89 operates as an online sportsbook and casino platform serving users based in Indonesia. We are committed to complying with applicable data protection laws and maintaining the highest standards of data privacy and security.

This policy describes what personal information we collect, why we collect it, how we use it, who we share it with, and what rights you have regarding your data. If you do not agree with the terms of this Privacy Policy, please do not use the ajo89 platform.

2. Information We Collect

2.1 Information You Provide Directly

When you register for an ajo89 account, we collect personal information that you voluntarily provide, including but not limited to:

• Identity Information: Full legal name, date of birth, gender, national identity card number (KTP), and nationality.
• Contact Information: Residential address, email address, and mobile phone number.
• Financial Information: Bank account details, e-wallet account information, payment card details, and transaction history.
• Account Credentials: Username, password, and security questions for account access.
• Verification Documents: Copies of identity documents (KTP), proof of address (utility bills, bank statements), and selfie photographs for KYC verification.

2.2 Information Collected Automatically

When you use the ajo89 platform, we automatically collect certain technical and usage information, including:

• Device Information: Device type, operating system, browser type, screen resolution, and unique device identifiers.
• Log Data: IP address, access times, pages viewed, time spent on pages, and referral URLs.
• Location Data: Approximate geographic location based on IP address (we do not collect precise GPS coordinates).
• Betting Activity: Records of all bets placed, games played, deposits made, withdrawals requested, and bonus usage.
• Communication Records: Transcripts of live chat conversations, customer support emails, and WhatsApp messages exchanged with our support team.

2.3 Information from Third Parties

We may receive information about you from third-party sources, including payment processors, identity verification services, fraud prevention agencies, and data analytics providers. This information helps us verify your identity, prevent fraud, and improve our services.

3. How We Use Your Information

ajo89 uses your personal information for the following purposes:

• Account Management: Creating and managing your ajo89 account, authenticating your identity, and providing customer support.
• Transaction Processing: Processing deposits, withdrawals, and payments; maintaining accurate financial records; and complying with anti-money laundering regulations.
• KYC and Compliance: Verifying your identity and age to comply with legal requirements; preventing underage gambling, fraud, and money laundering.
• Platform Operation: Operating and maintaining the ajo89 platform, improving user experience, and troubleshooting technical issues.
• Marketing and Communications: Sending promotional offers, bonus notifications, newsletters, and updates about ajo89 services (you may opt out at any time).
• Responsible Gaming: Monitoring betting behavior to identify problem gambling patterns and enforcing deposit limits, self-exclusion requests, and other responsible gaming measures.
• Security and Fraud Prevention: Detecting and preventing fraudulent activity, protecting against security threats, and maintaining platform integrity.
• Legal Compliance: Complying with legal obligations, responding to lawful requests from authorities, and enforcing our Terms & Conditions.
• Analytics and Improvement: Analyzing usage patterns to improve platform features, optimize performance, and develop new services.

4. Data Sharing and Disclosure

ajo89 does not sell your personal information to third parties. However, we may share your information with the following categories of recipients:

4.1 Service Providers

We share data with trusted third-party service providers who assist us in operating the platform, including payment processors (banks, e-wallet providers), KYC verification services, cloud hosting providers, email service providers, and customer support software vendors. These providers are contractually obligated to protect your data and use it only for the purposes we specify.

4.2 Legal and Regulatory Authorities

We may disclose your information to law enforcement agencies, regulatory bodies, or courts when required by law, legal process, or government request. This includes complying with anti-money laundering regulations, tax reporting obligations, and lawful data access requests.

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity as part of the transaction. You will be notified via email or prominent notice on the platform if such a transfer occurs.

4.4 Fraud Prevention and Security

We may share limited information with fraud prevention agencies, security vendors, and identity verification services to detect and prevent fraudulent activity, money laundering, and other illegal conduct.

4.5 Affiliates and Partners

We do not share your personal information with marketing affiliates or promotional partners without your explicit consent. Any data shared for promotional purposes is anonymized and aggregated.

5. Data Security Measures

ajo89 employs industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include:

• SSL Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL (Secure Socket Layer) technology.
• Secure Data Storage: Personal information is stored on secure servers with restricted access, protected by firewalls and intrusion detection systems.
• Access Controls: Only authorized personnel with a legitimate need to access your data are granted permission, and all access is logged and monitored.
• Password Protection: User passwords are hashed and salted using industry-standard cryptographic algorithms. We never store passwords in plain text.
• Regular Security Audits: We conduct periodic security assessments, vulnerability scans, and penetration tests to identify and address potential weaknesses.
• Employee Training: All ajo89 staff members receive regular training on data protection best practices and are bound by confidentiality agreements.

While we take extensive precautions to protect your data, no system is completely secure. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately if you suspect unauthorized access to your account.

6. Data Retention

ajo89 retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Account Information: Retained for the duration of your account's active status and for up to 7 years after account closure to comply with financial record-keeping requirements.
• Transaction Records: Retained for a minimum of 7 years to comply with anti-money laundering regulations and tax reporting obligations.
• KYC Documents: Retained for 7 years after the last transaction or account closure, as required by regulatory standards.
• Marketing Preferences: Retained until you withdraw consent or request deletion.
• Communication Records: Customer support interactions are retained for 3 years for quality assurance and dispute resolution purposes.

After the applicable retention period expires, we will securely delete or anonymize your personal information in accordance with data protection best practices.

7. Your Privacy Rights

As an ajo89 user, you have the following rights regarding your personal information:

• Right to Access: You have the right to request a copy of the personal information we hold about you. You can access most of your information directly from your account dashboard.
• Right to Correction: You have the right to request correction of inaccurate or incomplete personal information. You can update most account details directly from your account settings.
• Right to Deletion: You have the right to request deletion of your personal information, subject to legal and contractual obligations that require us to retain certain data.
• Right to Restrict Processing: You have the right to request that we limit how we use your data in certain circumstances, such as when you contest the accuracy of the data.
• Right to Object: You have the right to object to our processing of your personal information for direct marketing purposes. You can opt out of marketing communications at any time.
• Right to Data Portability: You have the right to request a machine-readable copy of your personal information for transfer to another service provider.
• Right to Withdraw Consent: Where we rely on your consent to process your data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact our customer support team via email at [email protected] (displayed as plain text, not a clickable link) or through live chat. We will respond to your request within 30 days.

8. Cookies and Tracking Technologies

ajo89 uses cookies and similar tracking technologies to enhance your experience on our platform, analyze usage patterns, and deliver personalized content. Cookies are small text files stored on your device that allow us to recognize you on subsequent visits.

8.1 Types of Cookies We Use

• Essential Cookies: Required for the platform to function properly. These cookies enable core features like account authentication, secure transactions, and session management.
• Performance Cookies: Collect anonymous information about how you use ajo89, such as pages visited and time spent on each page. This helps us improve platform performance.
• Functional Cookies: Remember your preferences, such as language settings and display options, to provide a more personalized experience.
• Marketing Cookies: Track your activity across websites to deliver targeted advertising and measure the effectiveness of our marketing campaigns.

8.2 Managing Cookies

You can control and delete cookies through your browser settings. However, disabling essential cookies may affect the functionality of the ajo89 platform. Most browsers allow you to block third-party cookies while still accepting first-party cookies.

9. Children's Privacy

ajo89 is strictly prohibited for individuals under the age of 21. We do not knowingly collect personal information from minors. If we become aware that a user is under 21 years of age, we will immediately suspend the account, void all transactions, and delete the associated personal information. If you believe that a minor has created an account on ajo89, please contact our customer support team immediately.

10. Changes to This Privacy Policy

ajo89 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. We will notify you of any material changes by posting the updated policy on our platform and updating the "Last Updated" date at the top of this page. In cases of significant changes, we may also send an email notification to the address associated with your account. Your continued use of ajo89 services after such changes constitutes your acceptance of the revised Privacy Policy.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

• Email: [email protected] (displayed as plain text, not a clickable link)
• Live Chat: Available 24/7 via the ajo89 platform
• WhatsApp: +62 812 3456 7890 (displayed as plain text, not a clickable link)

We are committed to addressing your privacy concerns and will respond to all inquiries within 30 days.